MyFirsToys Return and Replacement Policy

1. Eligibility for Returns:

• Products can be returned within 7 days of delivery if they are defective, damaged, or not as described.
• Items must be unused, in their original packaging, with all tags and accessories intact.

2. Replacement Policy:

• Replacements are offered for products that are damaged or defective upon delivery.
• The replacement request must be initiated within 48 hours of receiving the item.

3. Non-Returnable Items:

• Personalized or customized toys.
• Products with signs of usage or tampering.
• Clearance or final sale items.

4. Refund Process:

• Refunds are processed only for items that are unavailable for replacement.
• Refunds will be credited to the original payment method within 7–10 business days.

5. Return Process:

• Customers must raise a return request via email or the website’s return portal.
• A pickup will be arranged, or customers may be asked to ship the item back. Shipping charges for valid returns will be reimbursed.

6. Quality Check:

• All returned items undergo a quality inspection. Refunds or replacements are processed only if the item passes the inspection.

7. Cancellation of Return/Replacement Requests:

• MyFirsToys reserves the right to cancel requests if the product does not meet the return criteria.

8. Contact Support:

• For assistance, contact our customer support team
• Make sure to keep the purchase receipt or order confirmation email handy for faster processing